Frequently Asked Questions
If the answer you are looking for isn't here, email
us at Newhouse RV.com
Q. Do you sell to the public?
A. Yes we do.
Q. Why are prices not provided on your web site?
A. Increasing energy and material costs are impossible to
predict. In an effort to give you the best value, prices are quoted on a daily
basis.
Q. If I buy a complete bed, bunk bed, or dinette, will I get
everything I need to install it?
A. Yes.
Q. Do you accept credit cards?
A. Yes we do. We are set up with PayPal.
You can use most major credit cards or pay with a balance you may already have
in your PayPal account. This way, Newhouse RV Products does not have
access to your information and you can rely on the exceptional security at
PayPal.
Q. I don't have a PayPal account. Can I still
pay with PayPal?
A. Yes. We will send you and invoice via
PayPal's online system. You make an online payment just as you would any
other online credit card purchase.
Q. I would rather send a check - I don't like online
purchases. Can't I just send a check?
A. Yes. We will take your check but it will delay
your order while it clears.
Q. How long does it take to get my beds?
A. We are able to ship in 5-10 business days after
receiving your online payment or your check clears. Legs and brackets will
ship sooner.
Q. Can I save the shipping charges and make a will call?
A. Yes. You would save the $20 for a box on
larger items, too.
Q. Will I save money buying from you?
A. Yes, but you will not be buying at the level our
wholesale customers pay.
Q. Can I buy just parts?
A. Yes, in limited quantities. If you
need parts to replace those that have become damaged, we make available legs,
brackets, hinges, frames, cushion covers, foam, etc.
Q. Can you match my existing fabric?
A. In some cases yes. After new fabrics are
introduced with each new model year, we keep what is left from previous years
until we run out - in some cases, this can be 2-3 years. To see the most popular
fabrics currently in stock CLICK HERE. We also
offer black vinyl that is not shown on the site. We have many other
fabrics in the warehouse and cannot picture all of them on the site. If
you don't see your fabric at the page above and your unit is fairly new (2-3
years), we may be able to match it. The best way for us to see if we can match
or come close is to send a digital photograph of the unit we manufactured.
Q. How far away from the wall are your units when in
stowed position?
a. The distance from the wall to
the out side of the unit in stowed position is right at 6" - the legs
add about another 1.5"
Q. How much room do your
products require when in bed position?
A. The dinette takes 47” from the wall in bed
position. The 72" and 76” wall-mount sofa beds and 76" bunk
beds are 43” from the wall in bed position.
Q. How much does shipping
cost?
A. Naturally, shipping varies by distance,
dimensions, and weight. Newhouse can arrange shipping for you if you do
not wish to do it on your own and will quote you based on the above factors.
If you wish
to save some money and arrange it yourself, we recommend FreightQuote.com
- you can get a quote over the Internet or their 800 number -
Here is information you will
need:
A sofa is 74 lbs – box is
84x40x8
A dinette is 90 lbs - box
is 84x40x8
A bunk bed is 74 lbs – box is
84x40x8
The freight class is 150
We can box a dinette and a sofa
together, 2 dinettes together, or 2 sofas together.
The box size increases to 84x40x16. Use the above weights to
arrive at your final weight. All Boxes are $20 each.
Newhouse RV Products ships from:
2309 Edwards
South El Monte, CA 91733
Q. How do I clean my cushions?
A. DO NOT dry clean OR machine
wash the covers. Each method will damage different components of the
cover. Dry cleaning will damage the vinyl backing and machine washing will
damage the fabric. We recommend that you remove the covers from the foam and
hand wash in a gentle agent such as Woolite then hang to dry. DO NOT dry in a
dryer.
Q. Would I be able to order an extra bedspread?
A. Sorry, we do not make the
bedspreads or head boards. You would have to call the parts department of the
manufacturer of your RV to get another one.
